What to expect from this position
You will
join VisiFI, part of Deda Group, a thought leader in fintech solutions that
introduces innovative approaches to help credit unions across the country
compete more effectively in the ever-changing consumer finance market.
We are
seeking a skilled Product Specialist who will be responsible for all aspects of a product
lifecycle, including long and short-term development and marketing in alignment
with strategic direction defined by the Executive Team. The Product Specialist
stays abreast of trends in the marketplace to ensure the product's competitive
position, collaborates with Tier 2 support, marketing and product sales
support, core conversions & product installations, documentation, training,
quality assurance, compliance, business analysis, defect and feature
prioritization and participation in the software development lifecycle of the product.
This individual interfaces well with clients, senior leaders, client support,
project managers, technical leads, engineers, and clients to determine the
product's future direction and success with our current and prospective
clients. This position reports directly to the SVP Product Strategy.
Key Responsabilities:
- Works with SVP Product Strategy to define necessary requirements, documents accurate, detailed and thorough business requirements, analyzes requirements for new and existing product functionality and provides input into the Product Road Map.
- Identifies, analyzes and documents problems with program function, output, online screen or content and enters into JIRA for tracking. Monitors defect resolution efforts and tracks successes.
- Manages timely resolution of defects and enhancements with SDLC and collaborates with Product Marketing on enhancement rollouts.
- Creates and maintains Business Cases in a timely manner for both cores and ancillary applications.
- Performs the Features pre-screening/recommendations to the Feature Team Evaluator.
- Ensures compliance with federal and industry regulations for changes affecting the product.
- Serves as a member of the Product Advisory Team and leader of focus groups within the area of responsibility; participates, as needed, in customer and sales prospect meetings, Client Conference or other meetings.
- Collaborates with the Installation Unit providing support with the task required for full Conversions projects and single product Installations. Especially in the case of Third Parties products where the process has to be set-up.
- Provides training in person or via webinar (as required) during implementation and any follow-up onsite support as needed.
- Develops and maintains accurate and up-to-date Product User’s Manual, including installation guides, for assigned products for internal and external users.
- Conducts internal and external product training and educational webinars as needed.
- Collaborates with the Tier2 Support Unit with research and resolution of complex and escalated cases, works with 3rd party vendors for issue resolution and performs billable customer work and other projects as designated.
- Coordinates and assists in testing for product offerings as needed (including after-hours).
- Afterhours phone support as needed in collaboration with Crisis Management.
- On-Site product support and participation in on-site audit visits as required.
- Support SVP Product Strategy with Product Personnel HR related matters.
- Collaborates with the Quality Assurance Unit as needed.
- Performs other duties as assigned by manager..
Must Have
- Wide knowledge of core banking systems and business applications, with in-depth experience in the lending area. This means covering the whole lending process from the underwriting step to the collection, following the whole life cycle. This knowledge can be acquired whether in a financial institution in a position like Loan Officer, Loan Portfolio Manager or in a software company specialized in products supporting the lending process and acting as a Product Owner.
- Be familiar with the most common Lending products on the market, especially referring to: Digital Lending Platforms, Loan Origination Systems, Core Systems and Collection will be preferential.
- Reporting skills, analytical skills, technical research skills, written and verbal communication skills, organizational skills, general math skills, data entry skills, Microsoft Office skills, self-development, financial skills, attentiveness to detail and accuracy, listening skills.
- Ability to select and using training/instructional methods and procedures appropriate to increase the skills of customer and corporate resources alike.
- Ability to exercise independent judgment; set priorities and manage multiple projects.
- Ability to conduct demos to highlight positive features of the product and the product’s ability to enhance client’s performance.
- Ability to partner with clients and communicate with all levels of staff, including CEO, CFO, COO.
Soft skill that we consider important
We look for a candidate
with excellent communication, adaptability, and leadership skills, who thrives
in a dynamic environment and can manage multiple priorities.
Physical
demands
Work is essentially
sedentary with occasional walking, standing, bending, carrying items under 25
pounds such as books, papers, small parts, etc.
Dedicated to Growth
Whether it is software, a technological solution or consultancy, at the heart of each project there are always people working with other people. Competent and curious, ambitious and tenacious: Deda People want to learn, dialog and develop. To us, dedication means propensity to continuously improve, search for ever new goals, achievement of results and team work. We are committed to helping people grow so that they can improve, express their potential to the fullest and contribute to building a better future for themselves, for Deda and for the society as a whole.
Our open positions are addressed to candidates of any expression of gender, sexual orientation, age, ethnicity, and religious belief (according to Legislative Decrees 198/2006, 215/2003, and 216/2003).
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